{"id":6912,"date":"2024-12-11T10:46:22","date_gmt":"2024-12-11T09:46:22","guid":{"rendered":"https:\/\/market-fulfillment.com\/?page_id=6912"},"modified":"2025-04-22T08:16:42","modified_gmt":"2025-04-22T06:16:42","slug":"support-help-faq-parametrage-de-la-solution","status":"publish","type":"page","link":"https:\/\/market-fulfillment.com\/en\/support-help-faq-parametrage-de-la-solution\/","title":{"rendered":"Support \/ Help \/ FAQ &#8211; Param\u00e9trage de la solution"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"6912\" class=\"elementor elementor-6912\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c23940c header-cor-mobile elementor-section-content-bottom elementor-hidden-tablet elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c23940c\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;shape_divider_bottom&quot;:&quot;waves&quot;,&quot;shape_divider_bottom_negative&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M790.5,93.1c-59.3-5.3-116.8-18-192.6-50c-29.6-12.7-76.9-31-100.5-35.9c-23.6-4.9-52.6-7.8-75.5-5.3\tc-10.2,1.1-22.6,1.4-50.1,7.4c-27.2,6.3-58.2,16.6-79.4,24.7c-41.3,15.9-94.9,21.9-134,22.6C72,58.2,0,25.8,0,25.8V100h1000V65.3\tc0,0-51.5,19.4-106.2,25.7C839.5,97,814.1,95.2,790.5,93.1z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f2c3f67\" data-id=\"f2c3f67\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0012f46 elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"0012f46\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.2 - 23-04-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"255\" height=\"300\" src=\"https:\/\/market-fulfillment.com\/wp-content\/uploads\/2023\/05\/mffmBlanc-255x300.png\" class=\"attachment-medium size-medium wp-image-5444\" alt=\"\" srcset=\"https:\/\/market-fulfillment.com\/wp-content\/uploads\/2023\/05\/mffmBlanc-255x300.png 255w, https:\/\/market-fulfillment.com\/wp-content\/uploads\/2023\/05\/mffmBlanc-85x100.png 85w, https:\/\/market-fulfillment.com\/wp-content\/uploads\/2023\/05\/mffmBlanc-68x80.png 68w, https:\/\/market-fulfillment.com\/wp-content\/uploads\/2023\/05\/mffmBlanc-258x303.png 258w, https:\/\/market-fulfillment.com\/wp-content\/uploads\/2023\/05\/mffmBlanc-595x700.png 595w, https:\/\/market-fulfillment.com\/wp-content\/uploads\/2023\/05\/mffmBlanc.png 731w\" sizes=\"auto, (max-width: 255px) 100vw, 255px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd7b747 animated-slow elementor-hidden-desktop elementor-widget__width-initial elementor-hidden-tablet elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"cd7b747\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.2 - 23-04-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<div id=\"text-droite\" class=\"elementor-heading-title\" style=\"color: #ffffff;\" contenteditable=\"true\" data-elementor-setting-key=\"title\" data-pen-placeholder=\"Type Here...\">La solution pour acc\u00e9l\u00e9rer l\u2019externalisation de votre logistique omnicanale\u200b<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e99bbc elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"2e99bbc\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"255\" height=\"300\" src=\"https:\/\/market-fulfillment.com\/wp-content\/uploads\/2023\/05\/mffmBlanc-255x300.png\" class=\"attachment-medium size-medium wp-image-5444\" alt=\"\" srcset=\"https:\/\/market-fulfillment.com\/wp-content\/uploads\/2023\/05\/mffmBlanc-255x300.png 255w, https:\/\/market-fulfillment.com\/wp-content\/uploads\/2023\/05\/mffmBlanc-85x100.png 85w, https:\/\/market-fulfillment.com\/wp-content\/uploads\/2023\/05\/mffmBlanc-68x80.png 68w, https:\/\/market-fulfillment.com\/wp-content\/uploads\/2023\/05\/mffmBlanc-258x303.png 258w, https:\/\/market-fulfillment.com\/wp-content\/uploads\/2023\/05\/mffmBlanc-595x700.png 595w, https:\/\/market-fulfillment.com\/wp-content\/uploads\/2023\/05\/mffmBlanc.png 731w\" sizes=\"auto, (max-width: 255px) 100vw, 255px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-196ecbf elementor-hidden-desktop elementor-widget elementor-widget-spacer\" data-id=\"196ecbf\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.2 - 23-04-2023 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f923299 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"f923299\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.2 - 23-04-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\"><h1 data-elementor-setting-key=\"title\" data-pen-placeholder=\"\u00c9crivez ici...\" style=\"font-size:56px !important;font-weight: normal !important; line-height: 1.15em; color: rgb(249, 249, 249);display: flex !important;    width: 160%;\"><span style=\"color: rgb(255, 255, 255); background-color: transparent;\">Your solution to improve the outsourcing of your omnichannel logistics<\/span><span style=\"color: rgb(255, 255, 255); font-weight: 600; background-color: transparent;\"><\/span><br><\/h1><\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5499ca elementor-align-left elementor-mobile-align-left elementor-hidden-mobile elementor-invisible elementor-widget elementor-widget-button\" data-id=\"b5499ca\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/market-fulfillment.com\/en\/inscription-mffm\/\" class=\"elementor-button-link elementor-button elementor-size-lg\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Register<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a23927d elementor-hidden-tablet\" data-id=\"a23927d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c23d57a elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"c23d57a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1068\" src=\"https:\/\/market-fulfillment.com\/wp-content\/uploads\/2023\/06\/image-15-1920x1068.png\" class=\"attachment-th_img_xxl size-th_img_xxl wp-image-6300\" alt=\"\" srcset=\"https:\/\/market-fulfillment.com\/wp-content\/uploads\/2023\/06\/image-15-1920x1068.png 1920w, https:\/\/market-fulfillment.com\/wp-content\/uploads\/2023\/06\/image-15-300x167.png 300w, https:\/\/market-fulfillment.com\/wp-content\/uploads\/2023\/06\/image-15-1024x570.png 1024w, https:\/\/market-fulfillment.com\/wp-content\/uploads\/2023\/06\/image-15-768x427.png 768w, https:\/\/market-fulfillment.com\/wp-content\/uploads\/2023\/06\/image-15-1536x855.png 1536w, https:\/\/market-fulfillment.com\/wp-content\/uploads\/2023\/06\/image-15-180x100.png 180w, https:\/\/market-fulfillment.com\/wp-content\/uploads\/2023\/06\/image-15-144x80.png 144w, https:\/\/market-fulfillment.com\/wp-content\/uploads\/2023\/06\/image-15-394x219.png 394w, https:\/\/market-fulfillment.com\/wp-content\/uploads\/2023\/06\/image-15-915x509.png 915w, https:\/\/market-fulfillment.com\/wp-content\/uploads\/2023\/06\/image-15-1240x690.png 1240w, https:\/\/market-fulfillment.com\/wp-content\/uploads\/2023\/06\/image-15.png 1977w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-odkrlit elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"odkrlit\" data-element_type=\"section\" id=\"faq\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-55fadc5\" data-id=\"55fadc5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2604820 elementor-widget elementor-widget-spacer\" data-id=\"2604820\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62a3410 elementor-position-left elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"62a3410\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/market-fulfillment.com\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-box.min.css\">\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a class=\"elementor-icon elementor-animation-\" href=\"https:\/\/market-fulfillment.com\/en\/support-help-faq\/\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-users-cog\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h6 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<a href=\"https:\/\/market-fulfillment.com\/en\/support-help-faq\/\" >\n\t\t\t\t\t\tSubscription and integration\t\t\t\t\t<\/a>\n\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1464c64 elementor-widget elementor-widget-spacer\" data-id=\"1464c64\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba6e3b8 elementor-position-left elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"ba6e3b8\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a class=\"elementor-icon elementor-animation-\" href=\"https:\/\/market-fulfillment.com\/en\/support-help-faq-parametrage-de-la-solution\/\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-file-import\"><\/i>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h6 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<a href=\"https:\/\/market-fulfillment.com\/en\/support-help-faq-parametrage-de-la-solution\/\" >\n\t\t\t\t\t\tSolution setup\t\t\t\t\t<\/a>\n\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c0ea89 elementor-widget elementor-widget-spacer\" data-id=\"4c0ea89\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c39459 elementor-widget elementor-widget-spacer\" data-id=\"2c39459\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4a700f elementor-widget elementor-widget-spacer\" data-id=\"f4a700f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2800513\" data-id=\"2800513\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-743c71f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"743c71f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-d1945c6\" data-id=\"d1945c6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-a31c7af elementor-widget elementor-widget-spacer\" data-id=\"a31c7af\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a495532 elementor-widget elementor-widget-heading\" data-id=\"a495532\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Solution setup<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75b641f elementor-invisible elementor-widget elementor-widget-toggle\" data-id=\"75b641f\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.2 - 23-04-2023 *\/\n.elementor-toggle{text-align:left}.elementor-toggle .elementor-tab-title{font-weight:700;line-height:1;margin:0;padding:15px;border-bottom:1px solid #d5d8dc;cursor:pointer;outline:none}.elementor-toggle .elementor-tab-title .elementor-toggle-icon{display:inline-block;width:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon svg{-webkit-margin-start:-5px;margin-inline-start:-5px;width:1em;height:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-right{float:right;text-align:right}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-left{float:left;text-align:left}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-closed{display:block}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-opened{display:none}.elementor-toggle .elementor-tab-title.elementor-active{border-bottom:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-closed{display:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-opened{display:block}.elementor-toggle .elementor-tab-content{padding:15px;border-bottom:1px solid #d5d8dc;display:none}@media (max-width:767px){.elementor-toggle .elementor-tab-title{padding:12px}.elementor-toggle .elementor-tab-content{padding:12px 10px}}.e-con-inner>.elementor-widget-toggle,.e-con>.elementor-widget-toggle{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-toggle\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1231\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1231\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">How long does it take to connect Market Fulfillment to my marketplace accounts, and how long does it take to get to grips with the tool?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1231\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1231\"><p><span style=\"font-weight: 400;\">It takes just a few minutes to connect Market Fulfillment to your accounts and get to grips with the tool.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1232\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1232\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">How do I connect a Marketplace?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1232\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1232\"><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">Click on [Param\u00e9trage des comptes marketplaces] in the side menu bar,<\/span><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">Choose the marketplace to connect and click on its logo,<\/span><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">Follow the on-screen instructions.<\/span><\/p><\/li><\/ol><p><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Your marketplace is connected!<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1233\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1233\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">How do I connect my eCommerce site (or CMS)?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1233\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1233\"><p><span style=\"font-weight: 400;\">A data integrity check of the product catalog located in your CMS must be performed by our technical teams before connecting your site \/ CMS. You can request this from your account manager or <\/span><span style=\"font-weight: 400;\">via a service ticket.<\/span><span style=\"font-weight: 400;\">.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1234\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-1234\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Are stocks updated on marketplaces and\/or on my ecommerce site? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1234\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1234\"><p><span style=\"font-weight: 400;\">Stock updates for your items on marketplaces or in your e-commerce CMS are carried out automatically for each shipment. You don't have to do a thing.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1235\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-1235\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">How do I create an after-sales support ticket?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1235\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1235\"><p><span style=\"font-weight: 400;\">To send messages, comments, questions or report a problem to the Market Fulfillment team:\u00a0<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">Select the suitcase button with a cross to the right in the top menu bar.<\/span><\/p><p>\u00a0<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">Click on [Cr\u00e9er un ticket] in the top left-hand menu bar next to the company name.<\/span><\/p><p>\u00a0<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">Complete the window that opens:<br \/>a. Category:<br \/><\/span>&#8211; <span style=\"text-decoration: underline;\"><span style=\"font-weight: 400;\">Bug or Anomaly:<\/span><\/span><span style=\"font-weight: 400;\"><span style=\"text-decoration: underline;\"> :<\/span> Application malfunction,<br \/>&#8211; <span style=\"text-decoration: underline;\">Request for information \/ Assistance:<\/span> Need help or clarification on a feature,<br \/>&#8211; <span style=\"text-decoration: underline;\">New feature request:<\/span> If you think Market Fulfillment is missing a feature that you'd like to see, let us know!<\/span><\/p><p>b. Summary: Give a title to the request<\/p><p>c. Description: Explain the nature of your request in a few sentences, including an example and a product reference.<\/p><p>d. Impact (only applicable to anomalies): This is the impact on your use of the application: <br \/>&#8211; <span style=\"text-decoration: underline;\">Blocking :<\/span> The impact of this anomaly makes it impossible to use an essential functionality of the solution, without any workaround having been identified. A feature is considered essential when its unavailability blocks the activity of the company using the solution.<br \/>&#8211; <span style=\"text-decoration: underline;\">Major:<\/span> This impact characterizes a blocking anomaly for which a workaround has been found,<br \/>&#8211; <span style=\"text-decoration: underline;\">Minor:<\/span> Corresponds to the impact of a request that is neither a blocking anomaly nor a major anomaly.<\/p><p>e. Attachment : For more efficient processing of your ticket, we recommend that you add a screenshot showing the problem you are experiencing or specifying your request.<\/p><\/li><li aria-level=\"1\"><p><span style=\"font-weight: 400;\">Click on validate to save the information. The message will appear in your list of after-sales tickets, and you'll be able to track its progress.<\/span><\/p><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1236\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"tab\" aria-controls=\"elementor-tab-content-1236\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">How can I create a virtual pack\/bundle of products?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1236\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1236\"><p>A product pack or bundle is a combination of several products creating a new product in its own right.<\/p><p>For example, you sell product A and product B and want to make a pack with 1 reference of each.<\/p><p>You need to create the pack (with its reference, EAN and price) on the marketplaces and\/or your e-commerce site, then create the batch of products (packs) in Market Fulfillment, leaving your packaged products individually in your stock. So if one of your customers orders a pack from a marketplace or your website, the information sent to your logistics provider will be to include item 1 + item 2 in the parcel. The stock of the pack will be the cumulative stock of the products in the pack.<\/p><p>Here are the steps involved in creating a pack in Market Fulfillment:<\/p><ol><li><p>From the sidebar of the Market Fulfillment application, select [List of products \/ Products managed by the logistician].<\/p><\/li><li><p>In the window that opens (the list of products), select the products that will make up your pack by clicking in the column with a square to the right of the \u2018+\u2019.<\/p><\/li><li><p>In the top menu bar, click [Action \/ Create a product pack]. An options window opens. Specify the number of items per pack and the name you want to give the pack.<\/p><\/li><li><p>Confirm your entry by clicking on the [Confirm] button at the bottom of the window. Your pack is created!<\/p><\/li><\/ol><p>\/!\\ As the pack is considered to be a product, it must have its own EAN.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1237\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"tab\" aria-controls=\"elementor-tab-content-1237\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">How can I correct an erroneous order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1237\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1237\"><p><span style=\"font-weight: 400;\">When one of your orders is in error, an icon in the top menu bar of Market Fulfillment warns you <\/span><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">To correct it :\u00a0<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">Open the list of commands [Commandes\/Liste des commandes] in the side menu bar. <\/span>The order in error is highlighted in pink (other orders are highlighted in white).<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">Click on the \"+\" in the 1st column to open the order details. The error is explained in the pink box of the \"Order details\" tab.<\/span><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">In the [Actions] menu on the right of the window, click on [Editer].<\/span><\/p><\/li><\/ol><p><span style=\"font-weight: 400;\">Several cases are possible\u00a0<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><p><span style=\"font-weight: 400;\">If there's a problem with the zip code, name or address, correct the error and validate the changes.<\/span><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><p><span style=\"font-weight: 400;\">In the case of unavailable stock, the order will be represented when the item(s) is (are) back in stock.<\/span><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><p>Simply click on [Action \/ Editer] on the right of the screen and make the changes in the window that opens, then validate the changes by clicking on the [Modifier cette commande] button at the bottom of the screen.<\/p><\/li><\/ul><p><span style=\"font-weight: 400;\">To correct it :<\/span><\/p><ol><li><p><span style=\"font-weight: 400;\">Simply click on [Action \/ Editer] on the right of the screen and make the changes in the window that opens, then validate the changes by clicking on the [Modifier cette commande] button at the bottom of the screen.<\/span><\/p><\/li><li><p><span style=\"font-weight: 400;\">To return the order to your logistics provider, click on [Actions \/ R\u00e9initialiser la commande]. <\/span><\/p><\/li><li><p><span style=\"font-weight: 400;\">Confirm the reset, and the order will be sent back to the logistician.<\/span><\/p><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1238\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"tab\" aria-controls=\"elementor-tab-content-1238\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">How do you create a new mode of transport?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1238\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1238\"><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">Select [Commandes \/ Gestion des transporteurs] from the side menu bar<\/span><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">In the window that opens, click on [Ajouter].<\/span><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">Complete the window by giving the new carrier a name.<\/span><\/p><\/li><li aria-level=\"1\"><p><span style=\"font-weight: 400;\">Click on [Ajouter &gt;&gt;]. The new carrier is available in the list, and now needs to be set up.<\/span><\/p><\/li><li aria-level=\"1\"><p><span style=\"font-weight: 400;\">Click on the line of the newly created carrier to open the settings window:<br \/>- Active: YES\/NO: indicates whether the carrier is active or not.<br \/>- Carrier: select the preferred carrier from a list.<br \/>- Mode of transport: select the mode of transport according to the contract with your logistics provider (e.g. Express, Standard, Point Relais, etc.).<br \/>- In the next field, tick the marketplace(s) for which the carrier will be active.<br \/>\ud83d\udccc Make sure you select the appropriate channels, otherwise the carrier will not be recognized.<br \/><\/span><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">Click on the [Valider] button to save your changes.<\/span><\/p><\/li><\/ol><p><span style=\"font-weight: 400;\">Your carrier is now active.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1239\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"tab\" aria-controls=\"elementor-tab-content-1239\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">How do I set the shipping modes when I connect a new marketplace or my ecommerce site?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1239\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1239\"><p><span style=\"font-weight: 400;\">If the transport modes you want to use have already been created (see How do I create a new transport mode?), here are the steps to follow to set up your marketplace in Market Fulfillment:<\/span><\/p><p><span style=\"font-weight: 400;\">In this example, we'll set up a Standard shipping mode for the Mano Mano marketplace:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">From the side menu bar, select [Commandes\/Gestion des transporteurs].<\/span><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p>In the screen that appears, click on STANDARD mode.<\/p><\/li><li aria-level=\"1\"><p><span style=\"font-weight: 400;\">Scroll down to display the channels for which the carrier will be active (the list of your connected marketplaces).<\/span><\/p><\/li><li aria-level=\"1\"><p><span style=\"font-weight: 400;\">Tick the marketplace for which this transport mode must be active and confirm your entry by clicking on the [Valider] button.<\/span><\/p><\/li><\/ol><p><span style=\"font-weight: 400;\">We have now finished setting up this mode of transport for the marketplace.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12310\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"tab\" aria-controls=\"elementor-tab-content-12310\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">How do I search for a reference \/ order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12310\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-12310\"><p><span style=\"font-weight: 400;\">To search for a reference or order number, simply enter your search in the [Rechercher] button at the top of the side menu bar.<\/span><\/p><p><span style=\"font-weight: 400;\">The search will be carried out on all the elements in your file.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12311\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"tab\" aria-controls=\"elementor-tab-content-12311\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">What are ignored commands and how do you manage them?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12311\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-12311\"><p><span style=\"font-weight: 400;\">Ignored orders are those that could not be processed by MarketFulfillment for reasons other than insufficient stock.<\/span><\/p><p><span style=\"font-weight: 400;\">For example, it could be because :<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">the SKU of the item (or one of the items) ordered was not found in the list, in which case you need to check the SKU matches (see <\/span><span style=\"font-weight: 400;\">My Skus are different at my logistics provider and on the marketplaces \/ ecommerce site, how can I make them match? )<\/span><span style=\"font-weight: 400;\"> )<\/span><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p>the delivery method is a relay point, but the company providing the transport is not Mondial Relay: this is probably an error in the settings. Check it and if that doesn't help, open a ticket with our after-sales service.<\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12312\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"tab\" aria-controls=\"elementor-tab-content-12312\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">My SKUs are different at my logistician's and on the marketplaces \/ ecommerce site. How can I match them?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12312\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-12312\"><p><span style=\"font-weight: 400;\">For the application to work properly, the references in your product catalog with your logistics provider must be the same as those on your marketplaces or e-commerce site.<\/span><\/p><p><span style=\"font-weight: 400;\">The reference that enables the two to coincide is the SKU (acronym for Stock Keeping Unit). If the SKU of the item on the order from the Marketplace is different from that of your logistician, the software will not recognize it and will automatically place the order in ignored orders <\/span><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Correcting this is very simple: <\/span><\/p><ol><li><p><span style=\"font-weight: 400;\">Open the list of products managed by the logistician by clicking on [Liste des produits\/Produits g\u00e9r\u00e9s par le logisticien] in the side menu bar.<\/span><\/p><\/li><li><p><span style=\"font-weight: 400;\">In the list of items that opens, select the one you wish to modify and click on [+] to the far left of the item line to open the item details window.<\/span><\/p><\/li><li><p><span style=\"font-weight: 400;\">In the SKU field of the marketplace for which the reference poses a problem, enter the marketplace reference as in the example below.<\/span><\/p><\/li><li><p><span style=\"font-weight: 400;\">Click on the [Valider les modifs] button at the very bottom of the window.<\/span><\/p><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12313\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"tab\" aria-controls=\"elementor-tab-content-12313\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">How can I categorize my items to make them easier to find?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12313\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-12313\"><p><span style=\"font-weight: 400;\">You'll use \"tags\" to categorize your articles as you see fit.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>\/!\\ each item can have only one tag.<\/b><\/p><p><span style=\"font-weight: 400;\">Tags are entered directly in the product data sheet<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">Open the relevant product page<\/span><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">Click on \"+\" then on the \"Tags\" tab<\/span><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">In the [Ajouter un tag :] box, select an existing one, or choose [Cr\u00e9er un nouveau tag] and enter it in the [Nouveau tag] field.<\/span><\/p><\/li><\/ol><p><span style=\"font-weight: 400;\">To see all articles linked to a Tag :\u00a0<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">In the left-hand menu bar, select [Liste des produits\/Gestion des tags].<\/span><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">On the Tag line for which you want details, click on the [Action] button at the end of the line, then on [Voir les \u00e9l\u00e9ments associ\u00e9s].<\/span><\/p><\/li><\/ol><p><span style=\"font-weight: 400;\">The list of products associated with this tag is displayed.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12314\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"tab\" aria-controls=\"elementor-tab-content-12314\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Can I create a new customer directly in Market Fulfillment?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12314\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-12314\"><p>When you create an order directly in Market Fulfillment (for example to carry out a delivery test, or to send a product free of charge), you need to associate a customer with it. If the customer record does not yet exist, you will need to create it:<\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">Click on [Ajouter un client] in the side menu bar.<\/span><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">In the window that opens, fill in the details of the customer to be created and click on [Ajouter].<\/span><\/p><\/li><li aria-level=\"1\"><p><span style=\"font-weight: 400;\">The following screen allows you to enter detailed information via 3 tabs:<br \/>- General info tab: last name, first name, email, phone, etc.<br \/>- Address tab: customer's billing and delivery address<br \/>- Miscellaneous tab: discounts, shipping offers, etc.<\/span><\/p><\/li><li aria-level=\"1\"><p><span style=\"font-weight: 400;\">Click on the [Valider les modifs &gt;] button to save the data.<\/span><\/p><\/li><li aria-level=\"1\"><p><span style=\"font-weight: 400;\">Your new customer is created!<\/span><\/p><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12315\" class=\"elementor-tab-title\" data-tab=\"15\" role=\"tab\" aria-controls=\"elementor-tab-content-12315\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">How do I create an order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12315\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-12315\"><p>If an order does not exist in your back office, you may need to create it directly in Market Fulfillment (for example to test deliver a product, or to send a product free of charge):<\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">Select [Commande\/Cr\u00e9er une commande] from the side menu bar.<\/span><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">Complete the window that opens with the required information: customer name, payment method, carrier, item(s), whether or not the item should be released from stock, price, shipping costs, etc.<\/span><\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p><span style=\"font-weight: 400;\">Click on [Cr\u00e9er la commande] to save the data.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/p><\/li><\/ol><p><span style=\"font-weight: 400;\">Your new order is created and automatically sent to your logistics provider!<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12316\" class=\"elementor-tab-title\" data-tab=\"16\" role=\"tab\" aria-controls=\"elementor-tab-content-12316\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">How long does it take for an order to arrive at Market Fulfillment? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12316\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"16\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-12316\"><p>As soon as the order is in \u2018Payment accepted\u2019 status on the marketplace, it takes between 5 and 15 minutes for it to appear in Market Fulfillment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>La solution pour acc\u00e9l\u00e9rer l\u2019externalisation de votre logistique omnicanale\u200b La solution pour acc\u00e9l\u00e9rer l\u2019externalisation de votre logistique omnicanale Inscrivez-vous Souscription et Int\u00e9gration Param\u00e9trage de la solution Param\u00e9trage de la solution\u200b Combien de temps faut-il pour connecter Market Fulfillment \u00e0 mes &hellip; <a href=\"https:\/\/market-fulfillment.com\/en\/support-help-faq-parametrage-de-la-solution\/\">Read More<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":18,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-6912","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/market-fulfillment.com\/en\/wp-json\/wp\/v2\/pages\/6912","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/market-fulfillment.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/market-fulfillment.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/market-fulfillment.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/market-fulfillment.com\/en\/wp-json\/wp\/v2\/comments?post=6912"}],"version-history":[{"count":134,"href":"https:\/\/market-fulfillment.com\/en\/wp-json\/wp\/v2\/pages\/6912\/revisions"}],"predecessor-version":[{"id":7158,"href":"https:\/\/market-fulfillment.com\/en\/wp-json\/wp\/v2\/pages\/6912\/revisions\/7158"}],"wp:attachment":[{"href":"https:\/\/market-fulfillment.com\/en\/wp-json\/wp\/v2\/media?parent=6912"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}